Frequently asked questions
Booking & Scheduling
Do I need to upload photos?
Yes. Clear photos help us understand the item size, quantity, access conditions, stairs, entrances, and overall job requirements. Photos also help us prepare a more accurate estimate and determine what equipment or additional help may be needed.
How is scheduling confirmed?
Request your preferred date and time when submitting the job details. Your appointment is not confirmed until our team has reviewed the scope of work, pricing, access requirements, and current availability.
Will my job require a second helper?
It depends on the item size and weight, stairs, elevators, access conditions, loading distance, equipment needs, and overall job scope. Submit complete details and clear photos with your request. We will confirm whether an additional helper is recommended or required before the appointment is finalized.
Pricing & Deposits
Do you require a deposit?
A $100 deposit is required to reserve your appointment. The deposit is applied toward your final balance. Cancellations made within 24 hours of the scheduled appointment may result in the deposit becoming non-refundable. Any deposit requirement and cancellation terms will be disclosed before you confirm your booking.
How is my estimate confirmed?
Estimates are based on the information, photos, addresses, access conditions, item details, and requested services you provide. Pricing may change if the actual job differs from the submitted information. Final pricing is confirmed after our team reviews the complete request.
How does junk-removal pricing work?
Junk-removal pricing starts at $180 and is based primarily on the amount of space your items occupy in the trailer, along with item type, weight, access conditions, labor requirements, and disposal costs. Clear photos are required for an estimate. Final pricing is confirmed after the job details are reviewed.
Job Preparation
What information should I include with my request?
Include the item type and quantity, pickup and delivery addresses when applicable, stairs or elevators, parking and access details, preferred timing, requested add-on services, and clear photos. Complete information helps us evaluate the job accurately and avoid delays.
Restricted Items
Do you remove paint, chemicals, or biohazard materials?
No. We do not remove paint, chemicals, hazardous materials, medical waste, feces, urine, blood, or other biohazardous materials. Please disclose every item in advance so we can confirm whether it is eligible for removal.
Do you haul concrete, shingles, dirt, pianos, or hot tubs?
No. We do not haul concrete, rock, dirt, tile, shingles, roofing materials, railroad ties, utility poles, hot tubs, pianos, industrial safes, pool tables, or dangerously heavy or oversized items that require specialized equipment. Contact us before booking if you are unsure about a particular item.
Special Services
Do you help with Facebook Marketplace pickups?
Yes. We provide pickup and delivery for furniture, appliances, and other eligible bulky purchases from Facebook Marketplace, OfferUp, Craigslist, local retailers, and private sellers. Send the listing, item details, pickup and delivery addresses, access information, and photos so we can review the request.
Do televisions need to be boxed before moving?
Yes. Televisions must be securely packed in the original manufacturer’s box or an appropriately sized TV moving box before transport. We may decline to move an unboxed television. The customer is responsible for providing suitable packaging and acknowledges the increased risk associated with inadequate or missing protection.
Can you disconnect water lines, gas lines, or wall-mounted televisions?
We do not disconnect or reconnect gas lines. Water lines may be disconnected only when the shutoff valve is clearly visible, easily accessible, functioning properly, and safe to operate. Approved water-line disconnection and TV unmounting cost $25 per item and must be requested before the appointment is confirmed. Customers must acknowledge and approve these charges during booking.
Language Support
¿Hablan español?
Sí. Ofrecemos atención en español. Envíenos los detalles del trabajo, las direcciones y las fotos para revisar su solicitud.