Privacy Policy
Effective Date: July 14, 2026
Bit Hauling & Delivery Services LLC (“Bit Hauling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, retain, and disclose information when you visit our website, submit a booking request, request an estimate, communicate with us, or use our services.
1. Information We Collect
We may collect the following information:
Contact information, including your name, telephone number, email address, and business name.
Booking information, including requested service, pickup and drop-off locations, dates, arrival windows, item descriptions, photographs, access details, and job notes.
Payment and transaction information, including estimates, deposits, payment status, refunds, and transaction identifiers.
Communications sent through telephone calls, emails, text messages, booking forms, and customer-support conversations.
Technical information such as browser type, device information, IP address, referring pages, cookies, and website usage.
2. How We Collect Information
We may collect information when you:
Visit or interact with our website.
Complete our online booking form.
Request an estimate or upload job photographs.
Call, text, email, or otherwise contact our business.
Pay a deposit or service balance.
Receive delivery, hauling, moving, labor, or related services.
3. How We Use Information
We may use your information to:
Respond to inquiries and provide estimates.
Process, review, schedule, and confirm booking requests.
Provide delivery, hauling, moving, and labor services.
Process deposits, payments, refunds, and invoices.
Send appointment confirmations, reminders, and service updates.
Request additional photographs or job information.
Provide customer support and resolve disputes.
Prevent fraud, abuse, unauthorized bookings, or security issues.
Improve our website, services, marketing, and operations.
Comply with legal, tax, insurance, and regulatory obligations.
4. Text Messaging and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors or service providers that support customer service, scheduling, messaging, payment processing, or business operations is permitted only when reasonably necessary to provide those services.
Text-messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes.
When you voluntarily provide SMS consent, we may send booking confirmations, appointment reminders, estimate or photo requests, arrival updates, service updates, customer-support messages, review requests, and, only when separately selected, promotional messages.
Consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
5. How We Share Information
We may share information with service providers that help us operate our business, including:
Website-hosting and booking-system providers.
Payment processors.
Customer relationship management providers.
Calendar, email, telephone, and SMS providers.
Analytics and business-software providers.
Drivers, helpers, or subcontractors assigned to provide the requested service.
Government agencies, insurers, courts, attorneys, or law enforcement when required by law or necessary to protect our business, customers, property, or rights.
We do not sell personal information for money.
6. Cookies and Analytics
Our website and service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, measure traffic, improve performance, and understand marketing results.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain transaction and business records, comply with legal requirements, resolve disputes, and enforce agreements.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system is completely secure.
9. Your Privacy Choices
You may contact us to:
Request correction of your contact information.
Ask questions about our privacy practices.
Request deletion of information, subject to legal and business retention requirements.
Opt out of marketing emails.
Opt out of SMS messages by replying STOP.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
Bit Hauling & Delivery Services LLC
San Marcos, Texas
Phone:
(512) 524-9430
Email:
csr@bithdservices.com
Website:
www.bithdservices.com
SMS Consent and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services necessary to deliver the SMS program.
Mobile information will not be sold, rented, or transferred to third parties for their own marketing purposes.